Getting Started
π€·ββοΈ What is Hobnob?
π² How Do I Get Started?
πΉ π Video: Events General Overview
πΉ π€·ββοΈ Video: What's the Difference Between Events & Spaces?
πΉ π Video: Customizing Your Space
πΉ π Video: Creating Your First Space
πΉ βοΈ Video: Spaces Setup Overview + Settings
Membership: Essentials VS Premium Hobnob Plan
Events
Calendar
Cohosts
π« Can My Event Have More Than One Host?
β How Do I Add a Cohost?
π€·ββοΈ What Can Cohosts Do?
Editing Events
βοΈ How Do I Edit My Event Name?
πΌοΈ How Do I Edit the Flyer Design?
π How Do I Edit the Event Details?
π How Do I Edit the Date and Time?
πHow Do I Edit the Location?
π― How Do I Clone an Event?
π¨οΈ How Do I Print Invites?
ποΈ Can I Change the Font or Font Color on Hobnob Invites?
ποΈ How Do I Archive An Event?
ποΈ How Do I Delete an Event?
β How Do I Cancel an Event?
π How Do I Add a Registry to My Event?
π How do I add a link to my event?
Event Chat
π¬ Can I Chat with My Guests and Co-Hosts?
π How To: Use Event Chat
π Can I Message Guests Based on RSVP?
πͺ Who Receives Chat Messages?
βοΈ Can I Turn off Guest Chat?
π·οΈ Why Can't I Mention Someone in a Chat?
π How To: Create a Thread
Event Tickets
Setting Up Tickets
ποΈ How Do I Set Up Event Tickets?
π§ Can I Set a Different Ticket Price for Children?
π¦ Can I Set an Early Bird Discount?
π« Can I Sell Tickets to a Personal Event?
π How Do I Change the Price of a Ticket?
π€ How Do I Set Up Free Tickets?
Collecting Payments
π‘οΈ What is Stripe?
π€·ββοΈ How Do I Set Up Stripe?
π΅ How Do I Cash Out?
βWhy is Stripe Asking For My Social Security Number?
π¦ How Do I Update an Existing Bank Account on Stripe?
βοΈ Can I Connect My PayPal Account Instead of Using Stripe to Process Ticket Payments?
π° Can I Use My Stripe Balance to Pay for Event Tickets?
Promote Your Event
π£ Sell Tickets and Promote Your Event on Instagram
π£ Sell Tickets and Promote Your Event on Twitter
π£ Sell Tickets and Promote Your Event on Facebook
π£ Sell Tickets and Promote Your Event on Messenger
βοΈ Can Hobnob Automatically Post My Event on Facebook?
Ticketing Fees
Refunds
π΅ As a Guest, How Do I Request a Ticket Refund?
πΈ As the Host, How Do I Issue a Ticket Refund?
β How Do I Manage Ticket Refunds?
π How Long Does It Take to Receive My Ticket Refund?
π How Do I View an Event's Refund Policy?
π How Do I Add a Refund Policy?
Complimentary Tickets
Event Updates & Auto Reminders
π¬ How Do I Send an Event Update?
β° When Are Event Auto-Reminders Sent?
π¨ How Do I Send Reminders?
ποΈ How Do I Delete An Event Update?
Flyer Design
π What Kinds of Flyer Designs Can I Choose with Hobnob?
πΈ Can I Use My Own Flyer Design with Hobnob?
π±What Is the Best Format for a Custom Design Flyer?
π Can I Use a Landscape Flyer Design Instead of Portrait?
Guests
π How Do I RSVP to an Event?
β How Do I Add Guests?
ποΈ How Do I Delete a Guest?
π How Do I Change My Guest's RSVP?
βοΈ Can I Hide My Guest List?
π₯ How Do I Download My Guest List?
π¨οΈ How Do I Print My Guest List?
βοΈ How Do I Add a Guest Cap or Limit RSVPs?
βοΈ How Do I Turn off Plus Ones?
β What Does the Colored Circle Around Someone's Photo Mean?
Importing Contacts
π How Do I Import Contacts From a CSV List
π₯ How Do I Import a List of Email Addresses?
βοΈ How Do I Add Phone Numbers That Aren't in My Contacts?
Location
πHow Do I Add a Custom Location Name?
π What If My Location Doesn't Show up When Searching Google Places?
Photos
πΈ How Can I Add Photos from an Event?
πΌ How Do I Upload Multiple Photos?
ποΈ How Do I Remove a Photo?
π Who Can See the Event Photos?
π₯ How Do I Download Photos on My Android?
π ββοΈ What If I Don't Think a Photo That Someone Uploaded Is Appropriate?
IOS: Allow access to all photos - Settings
Sending Invites
π¬βοΈ Can I Send Invites Through Text and Email?
π€ How Can I Send Invites For Free?
πΊπΈ π¨π¦ Can Hobnob Be Used to Send Invites to International Numbers?
π€·ββοΈ Why Are My Invites Not Sending?
π±βοΈ How Do I Send Invites to Phone Numbers and Emails Not in My Contacts?
π How Do I Resend Invites?
π€·ββοΈ If I Have Already Invited Guests and I Invite More Guests, Will My Original Guests Receive the Invite Again?
π² Why Are Text Invites Not Sent from My Number?
π Can I Customize The Message That is Sent?
β οΈ What Does the "We Had Trouble Delivering This Invite" Error Mean?
π¬ What Happens When a Guest Replies to the Text or Email?
π Why Don't I See All My Contacts on My Android Phone?
β π What Is the Difference Between 'Delivered' and 'Viewed'?
Sharing
π£ How Do I Share My Event?
π How Do I See My Guest List If I Shared the Invite Through Social Media and Other Apps?
Virtual Events
How To Ask Guests to Submit Number Of Kids Attending?
How do I turn off/on the request photo feature?
βοΈ How do I set max capacity for an event?
How do I turn a registry reminder on/off?
π Create Event on Web vs. iOS
How Do I Turn Off Auto-Reminders?
How do I set a RSVP cut-off date?
π§ How Do I Send My Invites Manually?
Spaces
π Getting Started With Spaces
π©βπΌ Admins and Moderators
π€·ββοΈ What Can Admins, Moderators and Members Do?
π€ What Can Admins of a Space Do?
π©βπΌ How To: Add an Admin
ποΈ How To: Delete a Space
π€ What Can Moderators of a Space Do?
π¨βπΌ How To: Add a Moderator
πͺ Members
π¬ How To: Invite New Members
π€ What Can Members Do?
ποΈ How To: Remove Members
β How To: Ban a Member from a Space
π How To: Leave a Space
π Customize Your Space
π How To: Add, Edit and Delete Topics
ποΈHow To: Set Space Color & Icon
πΌοΈ How To: Upload a Custom Cover Image
π How To: Edit the Cover Image for My Space
βοΈ How To: Edit Space Description
π How To: Edit Social Media Links
π€·ββοΈ What Does "Discoverable by Search Engine" Mean?
π¬ Posts and Chat in Spaces
βοΈ How To: Change Post Notification Settings
π How To: Create a Post
π¬ How To: Start a Direct Message
πΈ How To: Add a Photo to a Chat or Post
π·οΈ How To: Use Mentions
π How To: React to a Message
ποΈ How To: Delete a Message
βοΈ How To: Change Chat Notification Settings
π How To: Create a Thread in a Post
π₯³ Events For Spaces
β° Auto-Reminders
π Hobnob Spaces
Chat
π¬ Who Can Receive a Direct Message?
π¬ How Do I Know Someone Got My Chat Message?
π΅ What If Someone Doesn't Have the Hobnob App? Can I Send Them a Direct Message?
π€· What Does the Small Colored Dot on Someone's Photo Mean?
Ledger
Payouts
π‘οΈ Why is Stripe Asking Me to Verify My Identity?
π‘οΈ Why Does Stripe Keep Asking for Verification?
ποΈ What is the Ledger?
π³ How Do I Add a Payment Method?
π¦ When Do I Get Paid Out?
Notifications
Business
My Account
Hobnob Memberships
π΅ How Do I Purchase a Hobnob Plan?
π² What If My Subscription Is Not Showing Up in the App?
π How Do I Make Changes to My Plan?
π± What If My Subscription Is Not Showing up in the App?
π How Do I Cancel My Free Trial?
π How Do I Cancel My Plan?
π How Do I Request A Refund For My Subscription?
π€ How Do I Earn Free Invites?
βοΈ How Do I Change My Hobnob Account Name?
π How Do I Change My Phone Number?
ποΈ How Do I Delete My Account?
β Why Was My Account Banned?
Time Poll
Contact Us
Sign Up List
π€ Do people need the app to respond to a Sign Up List?
π Creating a Sign Up List
π«Delete Sign Up List from an event
πAdd a Sign Up List to an Event
π How to set up item/slot count requests on Sign Up Lists
Announcements
All Categories > Ledger > Payouts > π‘οΈ Why Does Stripe Keep Asking for Verification?
If Stripe repeatedly asks for the same verification info it most likely means the info you sent them failed for one reason or another and you should not try submitting the same information.
Instead email support@stripe.com with the subject "Verification Help" and explain the situation, this way you will get a human to help with the issue.
