πŸ“ How Do I Add a Refund Policy?

Updated 3 months ago by Tiffany Quezada

When collecting money from guests for attending your event, we recommend including a refund policy. It's up to the host's discretion to issue refunds to guests. To add a refund policy to your event:

When creating a new event:

  1. Create a new Event
  2. On the Event Details step, toggle on Set Up Event Tickets
  3. Tap Edit Refund Policy
  4. Add Refund Policy Details (150 character limit)
  5. Tap Save

Once a ticket is purchased you will no longer be able to update the refund policy on your event.

Update an existing event:

  1. Open your Event in the app
  2. Scroll down to the Host Options
  3. Tap Edit Event
  4. Select Event Tickets
  5. Tap Edit Refund Policy
  6. Add Refund Policy Details (150 character limit)
  7. Tap Save

Once a ticket is purchased you will no longer be able to update the refund policy on your event.


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