📞 How Do I Change My Phone Number?

To change your phone number you need to: Verify that you own both your old and new numbers. To do that, please send a text to 415-941-0998 from your old phone number with: Your name. Your new phone n…

🤑 How Do I Earn Free Invites?

Earn 5 free invites for every friend that joins Hobnob from your link. If 10 friends join, that's 50 free invites! Each friend that joins will get 5 free invites too! You can refer friends to Hobnob…

🔁 How Do I Make Changes to My Plan?

To upgrade or downgrade your plan you will need to manage your subscription where you originally purchased it through the App Store or Google Play Store. There are 2 ways to get to this screen to man…

📱 What If My Subscription Is Not Showing up in the App?

If your plan isn't showing up in the app, try the following: Check your subscription status in the App Store or Google Play Store. . Tap Restore Purchases ( How do I restore purchases? ). Delete and…

📲 What If My Subscription Is Not Showing Up in the App?

If your subscription is not correctly being displayed in the app, we may not have been notified by the App Store or Google Play Store. Please try restoring purchases: If you have an iPhone: From the…

💵 How Do I Purchase a Hobnob Plan?

To purchase or subscribe to a Hobnob plan: If you have an iPhone: From the Menu sidebar, tap on your name or avatar to open your Profile. Tap See Upgrade Options. View and select the plan you want to…

IOS: Allow access to all photos - Settings

Are you needing to add photos to your event but your phone photo album isn't populating? No problem! Follow this step-by-step guide to all access to all photos on your Apple device. (iOS only). Go to…

⛔ Why Was My Account Banned?

Account banning is usually in response to violating our Terms of Use. We have a zero tolerance policy for abuse. Your account may have been automatically banned for many reasons, including but not li…

🗑️ How Do I Delete My Account?

Note: If you have a paid Hobnob membership deleting your account will NOT automatically cancel your subscription since subscriptions are managed by the App Store or Google Play store directly. You do…

⚙️ Can I Connect My PayPal Account Instead of Using Stripe to Process Ticket Payments?

At this time, it is not possible to sell tickets online with Hobnob through PayPal. Instead, we've integrated with a leading online payment processor called Stripe. Stripe allows Hobnob to better pro…

✍️ How Do I Change My Hobnob Account Name?

To change your Hobnob account name: From the Menu , tap your avatar and name to open your Profile. Tap the Edit icon in the top right corner. Tap your current first or last name to change it. It will…

🏦 How Do I Update an Existing Bank Account on Stripe?

In the Hobnob app, open the Menu. Tap on Ledger. Tap on Your Balance section to open the Stripe Dashboard. Click on the Edit button next to the currently linked bank. Provide the new bank account inf…

🏦 When Do I Get Paid Out?

Payouts of your available account balance are made after the conclusion of your event and contain payments processed at least 10 business days prior. If your business operates in a higher-risk indust…

➕ How Do I Add Guests?

There are 3 ways you can invite guests: Allow access to Contacts. You will be automatically prompted to enable contacts if you accidentally decline this permission, go to your Settings App, select Ho…

👀 How Do I See My Guest List If I Shared the Invite Through Social Media and Other Apps?

When guests are invited through an external method, like Facebook, Twitter, or an email from your own account, guests need to RSVP to show up on guest list. Unfortunately, there is no way for us to t…